Refund Policy

We provide AI SEO, AI chatbot and website development services on monthly plans, as listed on our Pricing page. This policy applies whether you start a plan through our online checkout or through a signed proposal. Because work starts soon after payment, refunds are limited to the situations below. If your signed proposal or service agreement sets different refund terms, that agreement applies.

Plans are billed monthly in US dollars (USD). Each payment covers one billing period of one month of service, as shown on your invoice, checkout receipt or agreement. There are no long lock-ins.

• You cancel before work has started for the billing period you paid for: we refund that payment in full.
• You were charged twice or charged the wrong amount for the same period: we refund the duplicate or incorrect charge.
• We cannot provide a service you paid for: we refund the payment, or the unused part of it.

• Once work for a billing period has started, that period's payment is non-refundable.
• Work already completed or delivered, such as audits, strategies, content, chatbot setup or development hours already used.
• Third-party costs paid on your behalf, such as software, hosting, domains or advertising spend.
• Specific rankings, AI mentions, traffic or revenue results, which depend on third parties and cannot be guaranteed.
• Billing periods that have already ended.

You can cancel at any time by emailing ceo@promentech.com. Cancellation stops all future billing. Your plan stays active until the end of the billing period you have already paid for.

Email ceo@promentech.com or call (917) 456-8015. Please include:

• Your name and business name
• The payment date and amount
• The reason for your request

We reply within one business day. Approved refunds go back to your original payment method within 7 business days. Your bank or card provider may need a few more days to show it.

If you see a charge you do not recognize or think is wrong, contact us first. Most billing issues can be resolved quickly without opening a dispute with your bank or card provider.

We may update this Refund Policy from time to time. When we do, we change the "Last updated" date at the top of this page.

Questions about this policy: email ceo@promentech.com, call (917) 456-8015, or write to Promen Technologies Limited LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA.